From #QuickWins to Touchdown?

The beleaguered BC Liberal government needs a quick win. Pronto.

No, not one of the Quick Wins of the Multicultural Outreach Strategy variety. The party's playbook to use government (read: public) resources to win the ethnic vote was exposed by the NDP on Pink Shirt Day and threatens to end the Liberals' 12-year dynasty on May 14. 

The quick win I'm talking about would involve an orange shirt. Definitely not NDP orange, but, instead, an orange B.C. Lions' jersey. Premier Christy Clark has one of those (number 35, to be exact) and it is displayed in a frame in the reception area of the downtown Vancouver cabinet office.

On Feb. 19, I revealed how the Lions were granted $2.7 million of taxpayers' funds via B.C. Pavilion Corporation to buy the rights to the 102nd Grey Cup in 2014. 

The 2014 game was expected to be awarded to Winnipeg, but the Canadian Football League began looking elsewhere because the stadium's construction is behind schedule.

If CFL commissioner Mark Cohon hasn't already given Lions' owner David Braley the touchdown signal, then he is on the verge of doing so.  

Lions president Dennis Skulsky told me in late February that he expected the CFL's decision to be announced before the end of March. 

Sources tell me that such a big announcement is coming Fri. March 8 at B.C. Place Stadium and preparations are being made for the Premier to be there. She could even be wearing her orange jersey. 

"Jersey Girl" Clark, B.C. Lions edition, Sept. 30, 2011

While the Bell-sponsored Vancouver Whitecaps have the pitch reserved for an 11 a.m. training session, the Telus-sponsored Lions are planning a big announcement at or near Gate H. Tentatively scheduled for 9 a.m.

Well-timed, because the Vancouver Canucks, who dominate local sports media attention, will be on the first day of their only two-day break of the month, amid a trio of road games. 

Cohon is not expected to be in Vancouver, but another high-ranking CFL executive may be. Coincidentally, CTV and TSN's top sports anchor Brian Williams, a veteran of 37 Grey Cups, will be in the area. He is the emcee for the 47th British Columbia Athlete of the Year Awards on March 7 at River Rock Show Theatre in Richmond.

Asked March 6 whether the 2014 host had been decided, CFL spokesman Jamie Dykstra told me: "An announcement is forthcoming but I can't confirm when at this time."

Pressed further, Dykstra would neither confirm nor deny that the announcement would be this week. 

B.C. Place has hosted eight Grey Cups, most recently in 2011, when the Lions were victorious. 

The timing is intriguing.

Remember this week last year? The Liberal scandal du jour was over the cancellation of the 20-year, $40 million plan to rename B.C. Place as Telus Park and the muddled explanation offered by the government for nixing the deal. It may have had more to do with the direct award of a $1 billion, 10-year government-wide contract to Telus than the politics of the Whitecaps dubbing their field Bell Pitch. 

The Telus Park sign is still in storage at a Pattison-owned warehouse. The Liberals paid Telus an undisclosed sum in August 2012 under a B.C. Place telecommunications supply agreement. That was not the "exclusive telecommunications supplier" agreement that Telus wanted as consolation. 

Then, last fall, talks began anew to resurrect the naming rights deal. B.C. Pavilion Corporation minister (and Deputy Premier) Rich Coleman even huddled with Liberal bagman and ex-PavCo director Peter Brown and Telus CEO Darren Entwistle on Oct. 5. Brown and Entwistle represent $740,000 of donations to the BC Liberals.

The Liberals desperately need some B.C. Place quick wins. The stadium is to host the Times of India Film Awards on April 6, the $11 million-plus pre-election ploy. The Auditor General is taking a look at how the renovation project went from $75 million to $514 million. Steel contractor Canam Group and cable subcontractor Freyssinet Canada are lawyered-up for a 100-day, B.C. Supreme Court trial to begin Oct. 21. General contractor PCL and PavCo were named as defendants by Freyssinet. All the while, PavCo seeks to silence this inconvenient sleuth.

#LiquorLeaks: Curious about George

During the Distribution of Liquor Project -- the fancy name given the process to privatize the warehousing and distribution of B.C.'s profitable Liquor Distribution Branch -- liquor minister Rich Coleman has defended the process by heralding the hiring of a "fairness monitor." Coleman has also called the job "fairness auditor" and "fairness commissioner." More fancy words from the cabinet minister who has bucked all of my requests for interviews since the privatization was announced in the Feb. 21 budget. If the privatization is such a good idea, why does Coleman refuse to sit down with me to answer my questions and defend it?

The fairness monitor is George Macauley, a Victoria lawyer and economist who has extensive experience working on contract with the provincial government. Macauley and Associates has been paid $1.3 million for contracts over the last decade. Macauley's resume indicates that his primary work and specialty is government contracts.

Records requested and obtained by me via Freedom of Information (below) indicate Macauley was among six people invited to bid on March 12 and he was awarded the contract on March 26. Doug Benson, Alistair Duncan, Owen Pawson, Jane Shackell and John Singleton were the unsuccessful bidders. The contract is worth $74,900, which is $100 shy of the $75,000 threshold that triggers a public advertisement, and runs March 27, 2012-March 31, 2013. The contract states Macauley must:

a) Review the procurement documentation so as to understand the negotiated request for proposal process that will be used on the distribution of liquor project;
b) Monitor the procurement process for adherence to the terms of the NRFP, including participating at the proponents meeting, site visits (if any), providing advice related to fairness in the NRFP, oversight during evaluation of submissions and subsequent proposal refinement process as well as final selection of the selected proponent; and
c) prepare a written fairness summary report based on observations made during delivery of the procurement process.
...provide a draft written fairness summary report to the Province on the NRFP process within two weeks of notification to proponents, by the Province, of the identification of the selected proponent. A final written fairness summary document will be provided to the Province at a date to be stipulated by the Province and to take place no later than two weeks prior to the end of the Term of this Agreement. This report will be made publicly available by the Province.
The contractor may be required to provide verbal reports as required by the Province to the executive procurement steering committee, vendors, cabinet, public or media. 

Macauley's bid to the government shows that he had a hand in the oversight of some of the biggest government contracts awarded to private companies during the post-2001 BC Liberal era, such as:

• $572 million, 10-year revenue management contract with EDS Advanced Solutions;
• $324 million, 10-year health benefits operations with Maximus BC;
• $300 million, 10-year workstation services and IT contract with IBM Canada, and 
• $1 billion, 10-year telecommunications services contract with Telus. 

That's almost $2.2 billion of taxpayer-funded contracts!

NDP liquor critic Shane Simpson wrote a complaint to Macauley on June 22, seeking him to intervene and recommend the government postpone the tendering while various issues of integrity are resolved. Here's my story on BIV.com. See Simpson's letter at the bottom of this post.

Macauley politely declined my request for an interview and would not comment on Simpson's letter or provide me his response.

"My previous engagements with the projects you identified were different from the current DLP engagement.  My role then was of an ongoing advisory nature to provide advice and course correction if I identified any fairness issues as the process proceeded. I was not asked to provide a written report or documentation, and such reports and documentation were accordingly not created. In the present project, as you know, I will be preparing and providing a written fairness summary report in addition to providing ongoing advice and course correction on fairness matters."

Macauley was one of many people involved in those processes listed above, which were ultimately decided by cabinet. But the contracts were targets of criticism. The B.C. Government and Service Employees' Union drew attention to how a company related to Maximus was accused of fraud in the United States. The government battled to keep the Maximus contract secret. The government spent more than $125,000 to keep the whole IBM contract secret since 2004, but a B.C. Supreme Court judge ruled in June 2012 that it should be published. The omnibus telecommunications contract for Telus raised the ire of competitors Rogers, Shaw and Bell, who accused the government of breaking interprovincial trade accords and running an unfair procurement process.

And now there is the Distribution of Liquor Project, which is happening without a business plan or formal industry consultation. Frontrunner Exel Logistics, I revealed, considered how it could use its BC Liberal-connected lobbyists and close relationship with Coleman to influence the writing of the RFP and get the 10-year contract -- which it estimated in October 2009 was worth at least $55 million a year.

All that and more in the #LiquorLeaks files.

More to come...

Macauley Fairnessmonitor Mackin

NDP critic complains about integrity of LDB privatization

Exclusive: Tell us, why Brown petered out of PavCo?

The mystery continues over why Peter Brown suddenly resigned from the B.C. Pavilion Corporation board of directors on Feb. 13.


All signs point to the Howe Street wheeler-dealer being frustrated over B.C. Liberal cabinet members overturning the PavCo recommendation for Telus to be the 20-year, $35 million to $40 million naming rights sponsor of B.C. Place Stadium. But the government wants to sweep it under the rug.


Brown's departure didn't become public knowledge until March 9, a week after Premier Christy Clark was a no-show at a Telus news conference where NDP leader Adrian Dix mugged for photos with the Vancouver-based, Liberal-friendly telecommunications giant's boss Darren Entwistle. 


The Liberals promised that some of the costs of the $563 million, taxpayer-funded renovation would be  paid by sponsorship. When they went into damage control mode, Clark, Finance minister Kevin Falcon and PavCo minister Pat Bell laughably said the deal was not in the best interest of taxpayers and claimed the B.C. Place name was "iconic." Such feeble excuses.


I received, via Freedom of Information, a copy of correspondence between Brown and Falcon, including Brown's Feb. 13 letter of immediate resignation from PavCo.


A key paragraph was censored, under section 13 of the FOI act, which broadly covers "advice or recommendations" for a public body. 


The missing section comes after a line that says: "In almost every case, the government dealt with us and third parties professionally, respectfully and in good faith." It appears Brown was setting up a paragraph in which he was going to give the government a piece of his mind. 


Evidently, the Liberal government is embarrassed to show you and me why one of the party's biggest donors and one of the province's best-known businessmen skedaddled from the Crown corporation.


The official explanation from Brown and Podmore after the news broke in March was that Brown wanted to lessen his busy schedule and that PavCo was transitioning from a construction phase to a marketing phase. Podmore has been in no apparent rush to fill Brown's empty spot at the board table. Nor is he in any rush to tell taxpayers the final price tag for the most-expensive stadium renovation in Canadian history.

Brown's letter was an immediate notice of resignation and, based on the tone of the third paragraph, it indicates that Brown had more on his mind than a desire to lessen his schedule or assist PavCo in evolving from construction to marketing functions. Within the documents below, you might also notice how Brown mentioned he was going to visit the High Commissioner in London? That would be a certain Gordon Campbell, the former Premier of B.C. who appointed Brown to the PavCo board. 


Neither Brown nor Podmore responded to my requests for comment. When will the government come clean, and just tell us the truth?


(The B.C. Lions' season opener at B.C. Place on June 29 against the Winnipeg Blue Bombers. The rematch of the 2011 Grey Cup is sponsored by Telus. Could that be the night the consolation prize, the exclusive telecommunications supply deal for Telus, is announced?)
PeterBrownFOI Mackin

Cue the circus music

The long, strange saga of the Telus Park naming rights deal for B.C. Place Stadium won’t end.

How did it start?

We know that the stadium wasn't finished in time for the Sept. 30, 2011 reopening, but the show went on anyway.

Telus crews, under the guise of the top secret "Project Frog," were in and out of the construction site throughout the summer to install the wi-fi and mobile phone antennas and video screens, but often had to hurry up and wait. B.C. Pavilion Corporation and PCL Constructors Westcoast had other priorities. The application of the fabric roof was way behind schedule, delayed from February to July because the Quebec steel contractor Canam and French cable installer Freyssinet couldn't get along and cables and machines were failing or breaking.



The reopening came and went. So did the marquee event, the 99th Grey Cup. The name remained B.C. Place Stadium. Telus had incurred extra costs and the value of the naming rights had diminished. It reasonably wanted a better deal than the one originally agreed.

Meanwhile, the B.C. Liberal Party ended 2011 with its "Risky Dix" attack ad campaign and began 2012 by soliciting various frequent donors to build a war chest for the Port Moody and Chilliwack by-elections. Telus, which gave $352,407.35 since 2005, declined.

The Liberals were miffed after awarding Telus the $1 billion, 10-year omnibus telecommunications contract in summer 2011 in controversial fashion.

The Liberals were hammered by Telus competitors, chiefly Bell, Rogers and Shaw, who accused the government of violating trade agreements and government procurement rules. The tendering process for nine different contracts lasted more than two years before the government's sudden, surprise bundling of the entire business into one deal, for one company.

Despite the party's ties to Telus, Premier Christy Clark has telecommunications connections of her own.

Not only is Clark a good friend of Bell-sponsored, Vancouver Whitecaps' owner Greg Kerfoot, but she was formerly employed as a CKNW radio talkshow host by Corus Entertainment, a company controlled by Shaw Communications.

In fact, Clark met on Jan. 30 in the Premier's Vancouver Office at the World Trade Centre in Canada Place with Shaw CEO Brad Shaw.

Shaw Communications is contesting Telus’s application to trademark Optik TV. Shaw also owns Global TV, which boasts the best-rated local TV newscast in Canada on Global BC.

As if to make matters worse, Telus is suing the B.C. government. Deputy Minister of Finance Peter Milburn denied Telus's appeal for a Social Service Tax refund on Feb. 7, according to the March 9-filed B.C. Supreme Court documents below. Telus claimed it errantly paid or self-assessed $306,311.61 in taxes after the 2004 purchase of servers, operating software and maintenance from IBM, Lucent and Sun Microsystems. At least $96,580.40 was not refunded and remains in dispute.

Telus sues B.C. government for a tax refund

While Clark has been noticeably quiet during a week-long break from the Legislature (after mis-handling the mess and message the previous week), some Liberal MLAs have used their time off to arrange photo opportunities with community newspapers to dole funds from a $30 million pot Clark announced at the Union of B.C. Municipalities convention on Sept. 30, 2011 in Vancouver.

MLAs Randy Hawes and Marc Dalton went to Mission to announce $185,000 for dehumidifiers at the Mission Leisure Centre’s three rinks. Hawes and Dalton told Abbotsford Times reporter Christina Toth that the money was left over from the stadium’s renovation!

MLAs Randy Hawes (Abbotsford Mission) and Marc Dalton (Maple Ridge Mission) met with the district's mayor Ted Adlem and Coun. Nelson Tilbury at the leisure centre to hand over the cheque.

The largesse comes from monies left over from the $563-million renovation of the B.C. Place roof. When the project came in $30 million below the last estimated cost, Victoria decided to disperse those dollars to recreation projects around B.C., explained Hawes.

"We just got the information on the weekend," he said.

Preposterous! Minister responsible for B.C. Place Pat Bell told me in a Jan. 30 interview: “We’re probably three or four months away from being able to roll out the final numbers.”

"For them to claim this is surplus money from a project millions of dollars over budget is a real stretch," NDP critic Spencer Chandra Herbert told me. "There is no surplus because they have no financing plan to pay for the project."

UPDATE, 5 p.m., March 22: Hawes claims "we are under the final budget for the stadium refit" (though he didn't mention any numbers). But he goes on to say:

"I either misspoke or was misunderstood. The recreation funding of $30 million for more rural communities is not from the under budget amount from BC Place. That was capital funding and from an accounting perspective, this funding must be from operating funds. I have looked at this funding as a way to allow some communities that might not benefit from the stadium remake to feel they have some benefit. I do feel a bit foolish having tied the funding directly to the under budget amount on the stadium. Incidentally, while the total recreation grant funding is $30 million, that does not mean the stadium savings was $30 million. Mea culpa."

UPDATE, 7 p.m., March 22: I asked Hawes for proof that the B.C. Place project was under budget. Not surprisingly, he has none.

"I don't know what the numbers are but Pat Bell has said numerous times that we are under budget. I believe the final numbers are still to come in."

Work continues at the stadium. A new fence is being erected outside the west side service entrance. The level 1 media entry is under renovation (and wasn’t complete for the Whitecaps’ home opener).

This is the same stadium that is now faced with a $35 million to $40 million shortfall because of the nixed Telus naming rights deal. The same stadium where an operating deficit of $49 million has been forecast for 2012-13 to 2014-15, according to the latest Service Plan.

The same stadium where grease leaks from the support cables have damaged the roof and could cost $10 million to repair.

The same stadium that will be the subject of an 85-day B.C. Supreme Court trial expected to begin in October 2013 between Canam and Freyssinet. Canam is suing for $26.15 million, Freyssinet wants $6.5 million. B.C. Pavilion Corporation is a defendant in the Freyssinet lawsuit.

Here's my modest proposal: move the B.C. Liberal caucus and its staff under the expensive big top at B.C. Place. They are clowns, who are running this province like it’s a circus.

Cue the circus music.

Another billion-dollar B.C. dilemma

Did the British Columbia government botch another billion-dollar deal?

Some of the biggest companies in Canada think so. Could this ultimately be at the root of the cancellation of the Telus naming rights deal for B.C. Place Stadium?

Bell, Rogers and Shaw have accused the B.C. government of unfair tendering practices. They allege that the direct award of the government's $1 billion, 10-year long distance, voice, data and mobile phone service contract to Telus violates national and international free trade agreements and even the government's own regulations!

Taxpayers, they say, got the shaft.

While Telus is the biggest private sector employer in B.C., it just so happens to be one of the biggest corporate donors to the B.C. Liberals. Elections B.C. shows Telus gave $352,407.35 since 2005. Premier Christy Clark supporter Stockwell Day, the former senior federal Conservative cabinet minister, is on the Telus board of directors. Clark appointed Day (photographed below) to the B.C. jobs and investment board and immigration task force.



This is what happened. The government issued a Negotiated Request for Proposal for its Strategic Telecommunications Services Procurement Project on Dec. 22, 2008. Just over two-and-a-half years later, the government suddenly halted the process of tendering nine "bundles" of work, took a 180-degree turn and gave Telus the whole enchilada, as they say, on June 29, 2011. The government and Telus have spun this as an economic generator that will improve mobile phone service and Internet access in rural B.C.

"When Telus was the successful bidder on all nine individual bundles of services in the NRFP as well as on the total package of combined services, it became clear to government that, instead of awarding the bundles separately, a stronger partnership with Telus could realize a greater overall benefit to families and businesses in B.C." says the news release.

The deal includes a two-year renewal option, so Telus could make $1.2 billion by the end of the term. Unsuccessful bidders had until July 13, 2011 to file complaints and, boy, did they ever!

A political party, whose name was not disclosed, obtained the vendor complaints after filing a Freedom of Information request to the Ministry of Labour, Citizens Services and Open Government. The 189 pages of information were posted online March 9, 2012. Download them all here.

It is easy to dismiss this as sour grapes by sore losers. But it is not so simple. Read the whole file and you will quickly notice a pattern. Companies, big and small, feel they were treated unfairly by the B.C. Liberal government. Yes, that's the same party that controversially sold B.C. Rail to CN Rail and part of B.C. Hydro to Accenture. The former deal was the subject of a massive government corruption scandal that dominated the news for the better part of a decade. Clark was deputy premier at the time and has steadfastly refused to order a public inquiry.

Her leadership campaign mastermind Patrick Kinsella was involved in the B.C. Rail and B.C. Hydro deals. There is no evidence that he had a hand in the Telus matter. Yet.

So, put aside the matter of the allegedly oversized sign, the laughably "iconic" B.C. Place name or the "not the best deal for taxpayers." Those were lines peddled by the deer-in-the-headlights Premier, her Finance Minister Kevin Falcon and Jobs, Tourism and Investment Minister Pat Bell as they tried to explain away kiboshing a $40 million contract and breaking a promise to taxpayers.

Did the B.C. government cancel the Telus naming rights for B.C. Place (directly or indirectly) to distance itself from Telus, for fear of its competitors filing lawsuits and complaining to international trade tribunals?

Consider the following excerpts of complaints to government:

Mario Belanger, senior vice-president of sales, Bell Canada:

"Bell believes the implications of this decision reach well beyond the Ministry in charge of the NRFP. The decision has serious implications with respect to provincial, inter-provincial, national and international trade policy and existing and future trade agreements. The decision runs contrary to the Province's Agreement on Internal Trade (AIT) and Trade, Investment and Labour Mobility Agreement (TILMA) commitments. The decision is based in part on an assessment of Telus's capabilities as the only provider who could ofter the services.

"This assessment is not consistent with the regulatory framework for telecommunications in Canada, and has not been tested by a competitive bidding process. The decision runs contrary to the duty of fairness owed to all bidders participating in a competitive procurement process.

"The decision will have a material adverse effect on the availability of competitive communications services in the Province for consumers, small businesses, governments and enterprises.

"In addition to contravening international and national agreements, the Province has also breached its own Core Policy and Procedures Manual.

Jean Brazeau, senior vice-president of regulatory affairs, Shaw:

"Once the B.C. Government determined its own procurement process was not going to prove satisfactory, the entire procurement process should have been cancelled. Then the B.C. Government would have been free to retender for services under a new procurement process that allowed for companies to explore various options such as forming consortiums.

"The lack of an open and transparent procurement process reduces the B.C. Government's ability to ensure the best value for taxpayers. In addition, extending the scope without prior notice eliminates the opportunity of the B.C. Government to evaluate the benefits of future technological innovation, lower costs, or investment that could be provided by Shaw, or a consortium of industry bidders. This limits the B.C. Government to only the services and hardware of one vendor.

"Shaw objects to the fact that it took a two-year procurement process to arrive at NOI #4015, and then only two weeks were allowed for filing objections to this process."

Gordon LaFortune, Gottlieb and Associaties, lawyer for Rogers:

"The size and scope of the contract awarded to Telus is extraordinary. As a result of this award, Telus would be the sole provider of telecommunications services to the Province of British Columbia for 10 years. The range of services and covered government entities is so broad that no other supplier, including Rogers, would be permitted to provide telecommunications services during the currency of this contract.

"At the end of this period, Telus would have such an overwhelming advantage as the incumbent supplier that it is unlikely that it could be displaced even if the province put the telecommunication requirement out to tender. Therefore, by awarding such an extensive contract to Telus, the Province effectively grants Telus the contract in perpetuity."

Exclusive: inside the B.C. government name game

Some observers of the government's snub of Telus over the B.C. Place Stadium naming sponsorship wonder why the government didn't just let Budweiser buy the name and be done with it.

Telus installed $10 million to $15 million worth of wi-fi and mobile phone systems and video screens as part of the deal it reached with B.C. Pavilion Corporation in March 2011. That $35 million to $40 million you've heard about is not all cash on the table. It relied heavily on the provision of goods and services. Now PavCo has to buy its way out with your money and mine. The only way it can soften the blow now is to designate Telus as an exclusive or official supplier.

But the bigger reason is that no provincial government building in B.C. can be named after Budweiser. Or Molson Canadian. Or Guinness. Or even the Sorrento, B.C.-made Crannog Back Hand of God Stout or Gael's Blood Potato Ale.

The province's Naming Rights Policy says government will not approve an opportunity for naming recognition:

"that involves an individual, business or organization whose main business is derived from the sale of alcohol, other than a provincial or national industry association that focuses on harm reduction regarding the responsible use of alcohol."

Yes, the province has a naming rights policy and applications are overseen by a little-known committee of bureaucrats (chaired by Executive Lead of Strategic Vendor Management Richard Poutney) under the Intellectual Property Program within the Ministry of Labour, Citizens’ Services and Open Government. You can read it here. However, the policy contains a loophole that opens the decision to political interference.

Section 4.5 of the policy says cabinet will decide on naming opportunities if:

(a) the size or visibility of the asset is of particular significance;
(b) the value of the contribution is greater than five million dollars;
(c) the asset is or will likely be the object of media attention, or is otherwise in the public eye;

All three apply in the context of the B.C. Place naming rights opportunity. The minutes for the committee's only meeting in 2011 (below) show that the Telus proposal to rename B.C. Place Stadium as "Telus Park" was not submitted to the committee. This was handled (or, perhaps, mishandled) solely by cabinet and, therefore, we may not know the details until 2026 or 2027 when the particular cabinet documents would become public.

What do you think? Should the naming of any and all provincial buildings in B.C. be vetted first by a committee that reports publicly (and doesn't wait for reporters to file a Freedom of Information request)? Should cabinet have a role, particularly when the bidder is a major donor to the ruling party or a major government contractor? (Telus donated more than $350,000 since 2005 to the B.C. Liberals and was given a $1 billion, 10-year government service contract in 2011.) And what happens if the chairman of the public body with the name up for sale has close ties with the corporation that wants to buy the name of the public building? (David Podmore's Concert Properties board includes two senior Telus executives and two senior officials from the Telecommunications Workers Union.)

It is, after all, taxpayers' money and taxpayers' own the buildings...

Province of British Columbia Naming Committee

Reporter's notebook: unprepared security and woeful wifi

At the Olympics, organized chaos is the name of the game.

On Feb. 9, reporters allowed to tour the Vancouver Olympic Village were told to report to the bus loop at the cruise ship level in the Canada Place Main Press Centre by 1 p.m. We were to be pre-screened so that the motorcoaches we were going to board could drive right into the Southeast False Creek village and let us off so we could wander freely. Efficient idea. But theory doesn't always shake hands with practice at the Olympics.

The Contemporary International security screeners weren't ready for 300 reporters to show up at the same time. Ushers finally made the quick decision to separate the lines into rights-holding broadcasters and print reporters and photographers. That seemed to speed the airport-style security check, but then there was the wait on the other side of the fence for motorcoach assignment. We eventually made it to the village just before 2 p.m.

It would have been immensely easier - and more sustainable! - to hop aboard the SkyTrain from Waterfront to Main Street and walk a block to the venue security entry. That would have taken all of 15 minutes.

On Feb. 10, the NetZone wireless Internet - which costs a whopping $560 for 33 days - was not working for long periods of time at the Main Press Centre. When it did, the speed was glacial. This is the Bell and Avaya system in action and both companies ought to make improvements quickly or risk international embarrassment and calls for refunds or service credits.

Bell has been hyping the first "all-Internet Protocol" Olympics for several years while Avaya swept in and picked up certain assets of bankrupt VANOC sponsor Nortel.